QUALITY POLICY
18 May 2009
Great products to our Customers every time
This shall be achieved by:
- Ensuring that the customer is the prime focus at all times through our 'On Time, On Margin and On Quality' Mantra.
- Ensuring that each customer’s needs are clearly defined communicated and understood.
- Ensuring that all employees observe the Pace behaviours, and are appropriately trained in all aspects of their job.
- Supplying products that fully satisfy our customer’s expectations to ensure both parties have a profitable experience; On time, On Margin & On Quality.
- Continuously developing, improving and learning from every aspect of our business activities.
- Ensuring that all internal customer requirements are clearly understood and expectations achieved.
In order to support this policy, Pace operates systems, processes and procedures that comply with recognised international management standards and applicable regulatory requirements.
Key Business Metrics shall be determined by Senior Management, it is then the responsibility of all Pace employees to familiarise themselves with these metrics and to use their best endeavours to meet the objectives. Progress against these targets shall be reviewed by Senior Management on a regular basis to ensure their continuing effectiveness.
Neil Gaydon
Chief Executive Officer
