• About Pace
    • About Pace

      Pace is a leading technology solutions provider to the PayTV and broadband service industries.

      Our thirty years of leadership, experience and expertise is recognised by a customer base that spans the globe.

      Find out more about our company

    • Corporate Governance

      Corporate Governance

      Good governance helps the business to deliver its strategy whilst generating shareholder value.

      Corporate Governance

    • Responsible Business

      Responsible Business

      As a company at the forefront of digital TV technology, being a responsible business is important to Pace.

      Responsible Business

    • Customers


      Pace has more customers, across more markets and with more products than any of its competitors.

      Pace Customers

  • Our Products
    • Our Products

      Our portfolio includes a range set-top boxes, media servers and gateways, sophisticated software, optical transport and access networking – all supported by highly specialised customer care, business consulting and solution delivery services.

      View our complete product range

    • Pace Americas - Set-top boxes (Cable, IPTV, Satellite)

      CPE Devices

      A complete range of advanced customer premises equipment (CPE)  including set-top boxes and residential gateways.

      Set-Top Boxes and Media Servers Gateways

    • Pace ECO Service Management

      ECO Service Management

      Simplify the delivery, management, and support of advanced broadband, pay TV, and connected home services and devices.

      ECO Service Management

    • Optical Transport and Access Networks


      Advanced, next-generation
      optical transport and
      access systems products and solutions for broadband networks.

      Optical Transport &
      Access Networks

  • Technology Leadership
    • Thought Leadership

      Pace is at the forefront of digital TV technology. 

      Our understanding of technologies and their role in convergence ensures we remain the partner of choice for leading broadcast and broadband operators around the world.

      Find out more about our thinking

    • Convergence


      Our vision of convergence is a set of digital services being brought together by payTV service providers and delivered into the home.


    • 3DTV


      Into another dimension. 3D TV represents the next big step forward after HD and Pace advanced set-top boxes enable the delivery of 3D services.


    • Over the Top (OTT) Services

      Over the Top Services

      Over the Top (OTT) refers to video, television and other services provided over the internet rather than via a service provider’s own network.

      Over the Top Services

  • Product Support
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Product Support

Please note: if you are an end-user of a Pace set-top box or gateway product that you acquired from a service operator or retailer, please contact them directly for any support issues.

Please select your product type from the options below.

Americas Products

Set-Top BoxesGatewaysLegacy 2Wire Gateways
Pace Americas Set-Top Box Support Pace Americas Gateway Support 2Wire Gateway Support

Rest of World Products

Set-Top Boxes GatewaysTechnischer Support
Pace Global Set-top Box Support Pace Global Gateway Support Technischer Support (DE)