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Set-Top Box Product Support (Americas)

Please note: you should contact your operator with support enquiries in the first instance.

Support information including frequently asked questions (FAQs) and user manuals can be found on our dedicated Technical Support portal.


Pace Americas Technical Support Portal (Cable)

The portal is searchable by product. If you can't find the answer to your question, you can submit an inquiry to our dedicated support team.


Set-Top Box Documentation

Please see the list below product support documents available from the Pace Technical Support portal. 

ProductDocumentation Link
D5001 Quick Start Guide 
DC100X (Butler) Quick Start Guide
DC50X  Quick Start Guide
DC50Xu  Quick Start Guide
DC60Xu  Quick Start Guide
DC501P (Chicago) Quick Start Guide (English) 
Quick Start Guide (French)
DC510P Operator Manual
DC511P Operator Manual
DC550D(R) (Tango) Quick Start Guide
Wall Mount Instruction Sheet
DC550P Operator Manual
DC551P Operator Manual
DC700X (Apache) Operator Manual 
DC757X (Miami) Operator Manual 
DC758D (Baker) Operator Manual
Quick Start Guide
DC900X (Jayhawk)  
MG1 (PX001BNT / PX001DNT / PX001EQT)  
RNG110 (Seattle) Operator Manual
Quick Start Guide
Wall Mount Instruction Sheet
RNG150N (Denali) & RNG200N (Dallas) Operator Manual (US)
Quick Start Guide (US)
Operator Manual (Canada / LATAM - English)
Operator Manual (Canada / LATAM - Spanish)
Operator Manual (Canada / LATAM - French)
Operator Manual (Canada / LATAM - Portuguese)
Quick Start Guide (Canada / LATAM - English / Spanish / French)
Quick Start Guide (Canada / LATAM - English / Spanish / Portuguese)
TDC575D (Vegas) Operator Manual
Quick Start Guide
TDC577X (Vegas) Operator Manual
TDC770D (Whistler) Operator Manual
TDC775D (Tahoe) Operator Manual
TDC776D (Aspen) Operator Manual
TDC777D Quick Start Guide
TDC778X (Tahoe) Operator Manual
TDC779X (Tahoe) Operator Manual
TDC780X (Tahoe) Operator Manual
TDC787X (Aspen) Operator Manual
XG1 (PX001ANC / PX001ANM / PR150PNC / PR150PNM) Operator Manual