To provide an In Region focus for Quality ensuring that all Quality issues are resolved in a timely manner, to the satisfaction of the customer, and that permanent solutions are  identified and put in place to ensure prevention. At the same time as part of the global Quality function, deploying the agreed best practices, processes and tools in support of the Pace Global Quality Strategy. Responsibility and ownership for ensuring the Region achieves its Quality Performance Goals.

• Responsible for a team of quality engineers to look after software and hardware quality management for the CATs.
• To Direct the CAT teams to ensure optimal Quality of product through; risk minimisation, process and standards compliance and problem resolution
• Communicate on a regular basis with both the President of the Region and the Central Director of Quality in ensuring the Regional and Central Goals and Objectives are achieved
• Responsible for the generation and creation of Customer Quality Metrics on a customer by customer basis and provide a pro-active approach to quality measures and improvement.
• Selection & Deployment of Improvement Solution's to drive down warranty costs and drive upConsumer and Customer Satisfaction metrics
• Ownership for driving root cause resolution for Customer satisfaction and quality issues and anticipate future issues and mitigate risk based upon predictive reliability information
• Drive Issue Management process and work with the General Manager of Service to develop the service perspective system to provide summary reports that we can share with the CAT customers
• Work closely with other Customer Support Teams/Departments to ensure that the development quality aspects (example cost of quality) evolves to ensure that all product development needs are achieved throughout the product lifecycle (i.e. from cradle to grave)
• Assist in the identification of Quality Improvement efficiency opportunities in relation to either Pace or Vendor / Supplier process

Essential

• Several years experience in Senior Quality Management role (site and customer facing) in Consumer electronics field.
• Experience of leading a Quality Organisation in an environment consisting of both Regional and Global demands.
• Degree in Electronic (or Electrical) Engineering/Sciences
• Programme/Project Management capability to resolve specific Account quality related issues.
• Experienced in ISO 9001 and 14001 implementation and roll out
• Experience in the development of Software and Hardware reliability programmes
• Experience of EFQM/Baldridge or similarly recognised international programmes.

Preferred

• Six Sigma Training and formal deployment of methodology (preferably Black Belt)

• Demonstrates gravitas, commitment and passion for achieving business goals through quality excellence
• Listens to the customer : understands and manages the quality expectations of each of the customers within CST & CAT's
• Leads by example, inspiring and motivating others and Provides clear direction
• Delivers clear, direct and relevant communications at all organizational levels
• Use of Business tools commensurate with the expectations of the role.
•  First class communicator

Equivalent combination of education, training and experience will be considered.

COPY OF ANY REQUIRED CERTIFICATE OR DEGREE MAY BE REQUIRED PRIOR TO EMPLOYMENT

Pace Americas offers excellent benefits package, including Medical, Dental, Vision, LTD, STD, Life and AD&D, 401(k), Employee Stock Purchase Plan, Tuition Reimbursement, on-site gym etc.

Please go to www.pace.com for information about Pace.

To be considered for an interview, please submit your resume in WORD format to us-careers@pace.com