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TR-069 Device Management - ECO Service Management

Simplify the delivery, management, and support of advanced subscriber services and devices

ECO Service Management

Pace ECO Service Management is an integrated TR-069 device management software suite that simplifies delivery, management, and support of advanced broadband and PayTV CPE devices.


Customer Notice

Pace Component Management System (CMS) and Pace Services Management System (SMS) are now Pace ECO Service Management. If you have any queries regarding these changes, please contact us.

The ECO Service Management platform and integrated applications gives service providers visibility into home networks, and the ability to automate and control subscriber devices and experiences.

With ECO Service Management, service providers can maximize customer satisfaction and customer retention, as well as accelerate time to market for next generation subscriber services.

Pace ECO Service Management Overview - TR-069 Device Management
ECO Service Management Overview (click for larger version)

Key Business Benefits

  • Keep up with rapidly evolving services and technology.
  • See a unified view of the subscriber across business and technology domains.
  • Deliver new revenue generating services, quickly and profitably.
  • Enable consistent and effortless subscriber experiences to maximize satisfaction.

ECO Service Management Highlights

  • Provides visibility, control, and automation using a common framework for delivery, assurance, and operations management across the service portfolio.
  • Abstracts complexity and variability of multiple device types, management protocols, software, and service delivery systems.
  • Aggregates management and diagnostic data from devices, endpoints, and elements and then analyzes and presents it within the context of subscriber services.

Technology Brief

  • Service management applications may be deployed individually or as an integrated solution.
  • The suite is based on a common, three-tier Java Enterprise platform.
  • The deployment architecture supplements IT best practices and controls, such as VPN, firewall, IDS, SSH, redundancy, failover, backup, and disaster recovery.

Platform Products Arrow

ECO Manage

Enables the management and support of services and devices.
ECO Manage Product Information

ECO Collect

Enables service operators to monitor service quality and understand subscriber experiences.

ECO Connect

Provides connected home applications with presence, location, message routing, and transport services.

Platform Applications Arrow

ECO Assist

Enables customer support agents to troubleshoot and resolve complex subscriber issues.

ECO Self-Service

Enables service-specific experiences that subscribers can use to manage their services and resolve service issues.

ECO Dispatch

Enables field technicians to diagnose service quality issues and verify installation.

ECO Monitor

Enables your operations team to oversee subscriber service availability and quality.

ECO Inquire

Enables your marketing team to evaluate subscriber behaviours, preferences and experiences.