Pace ECO Service Management is an integrated software suite that simplifies delivery, management, and support of advanced broadband, pay TV, and connected home services and devices.
Customer Notice
Pace Component Management System (CMS) and Pace Services Management System (SMS) are now Pace ECO Service Management. If you have any queries regarding these changes, please contact us.
The ECO Service Management platform and integrated applications gives service providers visibility into home networks, and the ability to automate and control subscriber devices and experiences.
With ECO Service Management, service providers can maximize customer satisfaction and customer retention, as well as accelerate time to market for next generation subscriber services.
ECO Service Management Overview (click for larger version)
Key Business Benefits
- Keep up with rapidly evolving services and technology.
- See a unified view of the subscriber across business and technology domains.
- Deliver new revenue generating services, quickly and profitably.
- Enable consistent and effortless subscriber experiences to maximize satisfaction.
ECO Service Management Highlights
- Provides visibility, control, and automation using a common framework for delivery, assurance, and operations management across the service portfolio.
- Abstracts complexity and variability of multiple device types, management protocols, software, and service delivery systems.
- Aggregates management and diagnostic data from devices, endpoints, and elements and then analyzes and presents it within the context of subscriber services.
Technology Brief
- Service management applications may be deployed individually or as an integrated solution.
- The suite is based on a common, three-tier Java Enterprise platform.
- The deployment architecture supplements IT best practices and controls, such as VPN, firewall, IDS, SSH, redundancy, failover, backup, and disaster recovery.