Pace Service Management System (SMS) provides service operators with tools to manage and monitor their full range of services in both the connected home environment and the wider network backbone.

• Enhances remote device management with network and service-level management;
• Integrates with the Pace CMS to manage system complexity and optimize performance;
• Integrates with 3rd party device managers, including those that do not support TR-069;
• Device-agnostic APIs for service and device management;
• Provides a service diagnostic console that can be used out of the box by call centers;
• Supports a pluggable range of intelligent applications, e.g. home security management.

Unique Features

Pace SMS simplifies service management and provides the foundation for seamless delivery and support of advanced home services, including triple-play and fixed/mobile convergence services.

• Supports provisioning and activation across multiple services;
• Implements performance monitoring at the level of device, network and service;
• Proactive detection of potential problems in both the home and the wider network allows time for correction before the problems become critical;
• Provides Service Templates with pre-defined parameters and diagnostics for accelerated creation of new broadband services;
• Equipped with Rules and Workflow Engine for the definition of complex service management tasks;
• Provides at-a-glance view of all devices in the subscriber’s home network.

Key Business Benefits

Pace SMS works with Pace CMS in identifying and resolving problems at the earliest possible stage in the value chain.

• Accelerated time to market for new services;
• Cost reduction through lessened numbers of calls and call efficiency;
• Enhanced customer experience due to plug-&-play installs;
• Reduced complexity and risk for the service provider;
• Care agent efficiency through end-to-end service visibility, pre-integrated dashboard views and agent portals;
• Automated service diagnostics across all managed devices and element managers;
• Integrated Service Insight for service intelligence and targeted marketing.

Technology in Brief

• Modular, service-oriented architecture;
• Industry-standard integration features;
• Firmware download scheduling and management across arbitrary CPE groupings;
• Configurable dashboard views and easy to use UI framework for care agent customization;
• Real time alarms, using CPE-level conditional testing through tuning of critical device, network, and service parameters;
• Management of non-TR-069 devices in the home network using RG proxy applications with flexible data models;
• RG application framework to support home health, smart home power management and home security.

The Pace Advantage

Pace recognized early on that the deployment of multiple devices of all types in the home would extend service provider management responsibilities beyond the remote gateway and into the home network. Likewise, Pace understood that the increased sophistication of connected devices and services would increase the need for more intelligent remote management. The Pace management platform, with its service management and component management modules, is optimized for the modern home network.