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Pace has the capability and experience to help you shift from a network centric operation to a service centric operation.

Customer Care

Shifting from network centric to service centric operations is a difficult balance. Pace has the capability and experience to guide you through this transition. The benefits in engaging with Pace on customer management issues are that we can:

  • Provide an outsource option for customer call centres
  • Provide service insights and help optimize your business
  • Help identify sales opportunities through call centre interactions

Pace, through our 10+years’ experience operating service call centres for North American customers, has solutions that optimise call centre performance including integrated triple play management. Customers using our diagnostic tools have reduced returns by 50% and truck-rolls by 37%.

Key Business Benefits

  • On time delivery
  • High quality products
  • Execution excellence
  • Operational excellence
  • Quality of user experience

Working with Pace

Pace delivers world leading technologies, products and services to the broadcast and broadband industries. Our solutions enable our customers to simply and cost effectively innovate at the speed they want, in the way they want so as to deliver their managed services to subscribers.

As a market leader in these industries you will find in Pace a partner who understands today’s business challenges and a partner who has a unique perspective globally. We use our experience, understanding and perspective to ensure a smooth transition through service planning, delivery and management ensuring we create value and evolve your business.

Solution Delivery Click to find out more

Solution DeliveryLeverage our extensive experience to save you and time and money.

Consulting Click to find out more

ConsultingWe can add value to your business from strategic decision making through to advising on operational effectiveness.