One Call is a comprehensive offering that provides the right type of care at the right time.
Redundant activities, process overlap, and transfers between agents with varying levels of expertise reduce customer satisfaction, increase billable minutes, and duplicate call documentation—all of which costs money. To address these traditional support pitfalls, 2Wire pioneered the One Call model.
Nearly 65% of new subscriber calls occur within the first 60 days of service. Utilizing the combined intelligence of our gateways, media platforms, troubleshooting tools and advanced Customer Care knowledge, 2Wire is able to deliver real-time information for immediate resolution.
Done Right the First Time
One Call means customers call one number and have their problem resolved right away. No costly second, third, and fourth phone calls. No need for warm transfers that decrease customer satisfaction ratings. We help build subscribers' confidence in your offerings by getting them up and running quickly and effectively. The investment in highly skilled onshore support helps subscribers enjoy their services from the start, which means retaining subscribers and increasing overall customer satisfaction.
Our Customer Care team can design a partnership that meets your unique requirements in a cost effective manner while delivering the highest customer satisfaction possible.