Responsible Business means a strong commitment to delivering high standards through our products and services.
At the core of our Quality Management System (QMS) is a strong commitment to delivering high standards through our products and services. Through documented quality management practices, ongoing performance assessments, and industry benchmarking, Pace maintains best-in-class standards for the quality and reliability of our products and services.
Pace is ISO 9001:2008 certified for the design and development of home and office digital gateways for video, data and voice applications and the control of sourced manufacture and customer support for such products. In the US, Pace is also accredited to TL9000 and are members of the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum. As a member, Pace is instrumental in defining ongoing industry standards and developing future requirements for TL 9000 certification.
Through the Pace Business Excellence programme and our ‘On Quality’ message we are continually developing the Pace Continuous Improvement culture that puts customers at the heart of the business. This combined with an active Six Sigma training programme enables our employees to deliver significant business benefits through a series of improvement activities.
Through our Engineering Excellence programme we focus on driving optimal product performance to ensure the best user experience and low cost of ownership levels for our customers. This is achieved through a rigorous approach to product quality and reliability within the product development lifecycle and beyond into field deployment.
The scope of this activity extends to an in-house capability to undertake Accelerated Life testing where we can demonstrate that the product will meet performance expectations under a variety of operational conditions.
The UK based Pace Global Approvals laboratory is accredited under the Intertek Satellite IECEE CB scheme, enabling Pace to conduct all necessary product safety testing and certification for customers, in-house. The accreditation allows Pace to provide customers with multiple, national safety certifications for electronic products from a single source, reducing customers’ costs and time-to-market for new products.
The Pace safety laboratory is also accredited to the laboratory quality system standard ISO 17025 and the capability extends to EMC testing, accredited Energy Star compliance testing and environmental standards compliance activities.